IT & AI Solutions Specialist

Company Overview

AITbiotech is a Singapore-based molecular diagnostics company specializing in innovative IVD solutions for infectious disease, oncology, and antimicrobial resistance. Its CE IVDR-certified products serve clinical labs across Southeast Asia, South Asia, Middle East, Africa, and Europe.

Job Summary

The IT & AI Solutions Specialist is responsible for managing and supporting the company’s IT infrastructure, systems, cybersecurity, and digital transformation initiatives. This role drives technology improvements, implements IT solutions, and promotes AI tool adoption to enhance operational efficiency.

Responsibilities

• Identify and implement technology-driven improvements to optimize business processes across departments
• Manage IT hardware, software, assets, user accounts, and system access to ensure operational continuity
• Develop and enforce IT policies, procedures, and controls to protect company data security and integrity
• Provide timely technical support by troubleshooting hardware, software, network, and system issues for end-users
• Collaborate with HR, Finance, Sales, Customer Care, Laboratory, Operations, and Management to assess technology needs and propose effective solutions
• Support development, enhancement, and maintenance of internal systems, workflow tools, dashboards, and automation solutions
• Guide and train users on responsible adoption and use of AI-enabled tools, providing documentation as needed
• Plan, coordinate, and execute IT projects ensuring timely delivery, budget adherence, and alignment with business goals
• Evaluate and manage vendor, software provider, and service partner relationships to optimize IT resources
• Monitor emerging technologies, AI applications, cybersecurity trends, and digital tools to assess their relevance and potential benefits
• Perform additional IT-related duties or projects as assigned by senior management

Required competencies and certifications

• Diploma in Information Technology, Computer Science, Information Systems, or related field
• 2 to 3 years of experience in IT support, systems administration, or related IT functions
• Strong knowledge of IT systems, infrastructure, hardware, software, networking, and cybersecurity best practices
• Good understanding of data protection, cybersecurity, and responsible digital/AI tool usage
• Effective communication and interpersonal skills to support users across diverse departments
• Strong problem-solving, analytical, and project coordination skills

Preferred competencies and qualifications

• Exposure to AI tools, automation platforms, low-code/no-code tools, data analytics, dashboard development, or internal system development
• Relevant certifications such as ITIL, cybersecurity, project management, cloud platforms, or AI/digital transformation-related certifications
• Ability to translate user requirements into practical IT or automation solutions
• Self-directed learner comfortable with new systems and AI tools
• Careful management of confidential company data and user access controls
• Service-oriented, proactive approach working effectively with both technical and non-technical users

Company Profile

Founded in 2008 by biotechnology entrepreneur Alex Thian and Sue Yap with the vision of building a leading biotechnology company, AITbiotech has grown to become a leading Molecular Diagnostic (MDx), Molecular Services and Life Science Products provider in Singapore and ASIA. AITbiotech has an ISO13485 certified laboratory. It is also bizSAFE level 3 as well as GDPMDS certified.

AITbiotech is a world leader in multiplex real-time PCR (qPCR) assays for tropical infectious diseases. Its multiplex qPCR assays, marketed under the abTESTM including the Influenza 4-plex and Dengue 4-plex assays are being used by many major hospitals in Singapore and Asean.

Focusing on using latest genomics technology tools, AITbiotech offers high quality and consistent Molecular Services to the Asian research and biomedical markets.