Customer Service Executive | Flight Ticket App | Up to 13M

Job Description

Customer Service

Contact customers via outbound calls, inbound calls, emails, chat, and messages to assist with issues related to travel advice, accommodations, cancellations, changes, and complaints. Provide accurate, valid, and complete information using appropriate tools, methods, and processes. Ensure high-quality customer care and a positive customer experience.

Salary & Benefits

• Average income: 11,000,000 – 13,000,000 VND/month
• Full salary during 2-month probation

Working Schedule

• 2 days off per week
• Rotating shifts 24/7, 9 hours per shift (including 1.5-hour break)
• Training period: Monday to Friday (09:00 AM – 06:00 PM) - 2 months

Location: QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh City

Benefits

• Full social and health insurance
• 24/7 accident insurance
• 14 annual leave days
• 13th-month salary
• Annual health check
• International, modern, and professional working environment

Requirements

• Proficient in English (speaking, listening, writing, and reading) – 100% English working environment

Contact: Ms. Thắm – 0763931013 | Email: thihongtham.nguyen2@concentrix.com