Customer Service Representative

The Opportunity

We're a young supplement brand on track to hit an eight figure run rate this year. Customer service is currently being handled out of a founder's inbox, and it's become a bottleneck as we scale.

We're hiring the first dedicated customer service hire in company history to fix that. This isn't a queue-clearing role. There's a clear path to becoming Head of Customer Service as we build out the team under you.

You'll build the playbook, set the standards, and eventually hire and lead the team that follows them.

What You'll Do

• Own day-to-day customer service operations, using Commslayer as our primary support platform
• Resolve customer issues quickly and accurately
• Identify recurring issues and report them back so we can fix root causes, not just symptoms
• Build documentation, macros, and workflows a future team can scale on top of
• Hire, train, and manage the customer service team as we grow

What We Need From You

• At least 1 year of e-commerce customer service experience. This is required — please don't apply without it.
• Experience with Commslayer preferred
• A track record of resolving customer issues efficiently, not just handling them politely
• The ability to hold a boundary with a customer when it's the right call, rather than defaulting to whatever keeps them happiest
• Genuine interest in growing into a management role, building and leading a team over time
• Available to start immediately

Why This Role

• First customer service hire at a brand scaling quickly — you're building the function, not joining an existing one
• Clear path to Head of Customer Service as the team grows
• Real input into how this function is built from the ground up
• Opportunity to be part of a brand's growth to eight figures this year

How to Apply

Fill out the form linked below. Be specific — this is your first chance to show us how you communicate and solve problems.

There is also a paid test task as part of the process, and it will weigh heavily in our decision.

https://tally.so/r/3NeGZO