Customer Success Manager (Remote)
LinkedIn|Ejadah Management Consultancy|Vietnam|26 Jul 2026
JOB DESCRIPTION
About The Company
We are an early-stage technology startup in the recruitment space. We are pre-launch and not disclosing the company name publicly at this stage. The product is real, the team is experienced, and we are moving fast toward launch.
About The Role
You will be the first Customer Success hire . You will not be inheriting a function you will be building one. From onboarding flows to retention playbooks, from enterprise account management to individual user support, you will establish what good looks like at this company.
You will manage two very different customer types individual users and enterprise clients and you will need to operate differently for each. In a startup at this stage, the job description is a starting point, not a ceiling.
Responsibilities
We are an early-stage technology startup in the recruitment space. We are pre-launch and not disclosing the company name publicly at this stage. The product is real, the team is experienced, and we are moving fast toward launch.
About The Role
You will be the first Customer Success hire . You will not be inheriting a function you will be building one. From onboarding flows to retention playbooks, from enterprise account management to individual user support, you will establish what good looks like at this company.
You will manage two very different customer types individual users and enterprise clients and you will need to operate differently for each. In a startup at this stage, the job description is a starting point, not a ceiling.
Responsibilities
- Build the Customer Success function from scratch onboarding, engagement, retention, and renewal processes
- Own the full post-sale relationship for both B2C users and enterprise accounts
- Onboard new customers and ensure they reach value quickly
- Manage enterprise accounts proactively regular check-ins, business reviews, escalation handling
- Identify at-risk accounts early and act before churn happens
- Collect and synthesise customer feedback and route it directly to the product team
- Build self-serve resources help centre, onboarding guides, FAQs
- Work cross-functionally with sales, product, and marketing in a small team, the lines blur constantly
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Track and report on key CS metrics NPS, churn, expansion revenue, time to value
- 4+ years in Customer Success, Account Management, or a client-facing role in a technology company
- Must have worked inside a Saudi company this is non-negotiable. You understand how enterprise relationships work in the Kingdom, what local customers expect, and how to navigate the market
- Experience managing both individual and enterprise customers
- Fluent in Arabic and English written and spoken, both professional standard
- Comfortable building processes from scratch not inheriting someone else's playbook
- Strong communicator who can translate technical concepts into plain language
- Data-driven you track what matters and make decisions from it
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Comfortable wearing multiple hats no task is beneath the role at this stage
- Fully remote
- Direct access to founders no layers, no bureaucracy
- The opportunity to be part of something global from the ground floor