Digital Banking Solutions Engineer

Position Summary

We are seeking an experienced Technical Engineer to take ownership of our digital banking platform built on Temenos (Core Banking / Digital Banking suite). The successful candidate will quickly understand and manage the current system, then maintain, operate, optimize, and customize it to support ongoing business growth. This is a hands-on role covering system operations, technical support, troubleshooting, and development/customization on the Temenos platform.

Key Responsibilities 1. System Understanding & Knowledge Transfer

• Study and document the current Temenos implementation (architecture, configurations, customizations, integrations, and operational procedures).
• Work with the incumbent team/vendor to complete a structured handover within an agreed timeline.
• Build and maintain up-to-date technical documentation, runbooks, and knowledge base.

2. System Operation & Maintenance

• Operate and monitor the Temenos core/digital banking system to ensure high availability, performance, and stability (including Close of Business / End-of-Day batch processing).
• Perform routine health checks, capacity monitoring, housekeeping, backup verification, and patch/upgrade planning.
• Manage environments (Production, UAT, SIT, DR) and support DR drills and failover testing.
• Ensure compliance with security policies, audit requirements, and banking regulations.

3. Technical Support & Incident Management

• Provide L2/L3 technical support for the Temenos platform and its integrations.
• Investigate, troubleshoot, and resolve incidents and problems; perform root cause analysis and implement permanent fixes.
• Coordinate with Temenos vendor support (raising and following up service requests/tickets) and third-party partners.
• Meet defined SLAs for incident response and resolution; participate in on-call rotation if required.

4. Development & Customization

• Design, develop, test, and deploy customizations and enhancements on the Temenos platform (e.g., local developments, APIs, screens, enquiries, versions, workflows).
• Develop and maintain integrations between Temenos and surrounding systems (payment gateways, card systems, e-KYC, mobile/internet banking, reporting/data warehouse, national payment networks).
• Support new product parameterization and configuration (deposits, loans, payments, fees, interest, limits, etc.).
• Follow change management, release management, and code review processes.

5. Optimization & Continuous Improvement

• Analyze system performance and tune batch jobs, queries, and interfaces to reduce processing time and improve user experience.
• Propose and implement improvements in automation, monitoring, and DevOps practices (CI/CD, automated testing, log aggregation, alerting).
• Evaluate new Temenos releases/features and plan upgrades or adoption where beneficial.

Required Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with Temenos products , such as:
• Temenos Transact / T24 (core banking)
• Temenos Infinity / Digital Banking (front-end channels)
• Temenos Payments Hub (TPH) – advantageous
• Solid knowledge of Temenos technical stack, for example:
• TAFJ / TAFC runtime, jBASE or relational DB deployment
• InfoBasic / jBC programming for local developments
• Temenos Design Studio / Workbench, versions, enquiries, routines, templates
• Integration Framework: IRIS / Temenos APIs (REST/JSON), OFS, TWS, IF events, MQ/JMS
• Experience with core banking operations: COB/EOD processing, batch monitoring and recovery, data lifecycle management.
• Strong skills in at least one of: Java, JavaScript, SQL, shell scripting (Linux/Unix) .
• Database experience: Oracle, MS SQL Server, or PostgreSQL (queries, tuning, troubleshooting).
• Experience working in banking or financial services , understanding of banking products and processes (accounts, deposits, lending, payments).
• Experience with application servers (WebSphere, WebLogic, JBoss/WildFly, or Tomcat) and Linux system administration basics.

Preferred / Nice-to-Have

• Temenos certification (e.g., Temenos Certified Professional in Transact or Infinity).
• Experience taking over/inheriting an existing core banking system from a vendor or previous team.
• Experience with Temenos upgrades or migration projects.
• Knowledge of API management, microservices, containers (Docker/Kubernetes), and cloud (AWS/Azure).
• Familiarity with monitoring tools (Grafana, Prometheus, ELK, Dynatrace, AppDynamics).
• Understanding of security standards in banking (PCI DSS, ISO 27001) and local banking regulations.
• Experience with ISO 8583 / ISO 20022 message formats, SWIFT, or national payment switch integration.
• Good English communication skills (reading technical documentation, working with vendor support).



Soft Skills

• Strong analytical and problem-solving mindset; able to learn an existing complex system quickly.
• Self-driven and accountable — capable of owning the platform end-to-end.
• Good documentation habits and clear communication with both technical and business stakeholders.
• Ability to stay calm and methodical under pressure (production incidents, EOD failures).
• Team player who can also coordinate with external vendors and partners.