Lead Systems Support Engineer (C#/.Net or Java)

Top 3 reasons to join us

• Global impact with diverse teams and projects
• Work-life balance with flexibility
• Empowering tools and competitive benefits

Job description

As a lead Systems Support Engineer you will play a critical role in guaranteeing the operational efficiency, stability and availability of intricate application systems. Beyond individual contributions, you will lead the team to achieve operational success while enhancing proficiency in incident management and DevOps. You will engage directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering inventive solutions that leave a lasting impact on both the team and our clients.

Job responsibilities

• You will understand complex application systems and find your way through them to debug a business impacting issue.
• You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will lead the planning and execution of system upgrades, migrations and maintenance activities, minimizing downtime and disruption to operations.
• You will use continuous delivery practices to evolve and support high-quality software, and bring value to end customers as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients.
• You will efficiently use DevOps tools and practices to deploy and run software.
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills.
• You will apply the latest technology thinking from our to solve client problems.

Your skills and experience

Technical Skills

• You have experience working in languages such as Java or C#/.Net Framework and a good understanding of a scripting language such as Python or Powershell.
• You have a good understanding of cloud platforms such as AWS, Azure or GCP.
• You have experience working with application monitoring tools such as DataDog, Prometheus or Grafana, understand the different metrics that go with it and are able to generate reports and take corrective actions.
• You have experience working with a relational or non-relational database.
• You have experience working with CI/CD tools like Jenkins, Github, Actions, Buildkite or Azure pipelines.
• You must possess strong debugging and triaging skills to troubleshoot code effectively.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
• You can conduct system performance analysis, identify bottlenecks and implement optimization strategies to enhance system efficiency.
• You can do predictive analysis and come up with proactive identification of issues working with development teams.
• You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.

Professional Skills

• More than 8 years of working experience in technical field with proven team management experience.
• You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You can influence clients as, and when, required on various processes including incident management, support levels, scope of work, etc. and are able to communicate with detail to justify such changes.
• You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting .
• You advocate for security best practices and implementation of the same.
• You are comfortable with Agile methods, such as Scrum or Kanban.
• You are willing to be part of a rotation- and need-based 24x7 available team and are able to handle multiple engagement.

Why you'll love working here

At Thoughtworks, we believe technology can be a powerful force for good. That's why our purpose is to create an extraordinary impact on the world through our culture and technology excellence. This isn't just a slogan, it's the core principle guiding every decision we make. 

We achieve this through a relentless pursuit of excellence and a culture built around these five core values:
 

• Be an awesome partner for clients and their ambitious missions: We believe in building strong, collaborative relationships with our clients, helping them achieve their most ambitious goals.
   
• Revolutionize the technology industry: We're constantly pushing boundaries and innovating, aiming to make a lasting impact on the entire tech landscape.
   
• Amplify positive social change and advocate for an equitable tech future: Technology should be a force for good. We actively promote positive social change and fight for an inclusive and equitable tech industry.
   
• Foster a vibrant community of diverse and passionate technologists: Our diverse and passionate teams are our greatest asset. We foster a collaborative and inclusive environment where everyone feels valued and empowered to thrive.
   
• Achieve enduring commercial success and sustained growth: A healthy and sustainable business allows us to continuously invest in our people, technology and social impact initiatives.

This commitment to our purpose is matched by a commitment to our people. As Thoughtworkers, you'll be empowered to focus on what you do best – creating positive change through technology – because we offer a comprehensive benefits package designed to support your well-being and career development.

Here's how we support our team:
 

• Health & wellness: Health insurance for employees and their immediate family, mental health support and annual check-ups.
   
• Work-life balance: Flexible work arrangements on a hybrid work model, maternity/paternity leave, sabbatical leave.
   
• Financial security: Competitive salaries, referral bonuses, and laptop buyback programs.
   
• Professional growth: Training allowances and personal development budgets.
   
• Technology & equipment: Top-tier MacBooks and allowances for work-from-home setups.
   
• Connectivity: Monthly communications allowance to stay connected at home and on the go.
   
• Fun & camaraderie: We organize engaging social activities like running clubs, nature outings, annual events and monthly Town Halls to foster connections and a positive work environment. 

Ready to break free from the ordinary and achieve the extraordinary? Explore our open roles!