Payment Systems Delivery & Operations Engineer / Lead

Join our Technology team to lead the delivery, resilience, and evolution of the Bank’s critical payment platforms. Drive end-to-end implementation, operational management, and compliance to support strategic growth in digital payments.

Responsibilities

• Lead end-to-end delivery of payment system initiatives, including gathering requirements, designing solutions, testing integrations, planning deployments, implementing changes, and supporting post-production operations
• Manage and ensure high availability and resilience of critical payment platforms such as FAST, IBG, PayNow, PNDN, and EDP
• Coordinate 24x7 operational support by managing incidents, conducting root cause analysis, and restoring services within agreed service levels
• Drive software releases, infrastructure upgrades, security patching, and change implementations while minimizing operational risks
• Ensure compliance with governance, change management, operational, and regulatory standards
• Coordinate industry-wide testing, certification exercises, and payment-related regulatory programs to maintain system integrity
• Monitor system performance to identify and implement improvements that enhance reliability, scalability, and operational efficiency
• Maintain comprehensive technical documentation, operational procedures, and knowledge repositories for payment systems
• Collaborate with Business, Technology, Infrastructure, Risk, Operations teams, and external vendors to deliver solutions on time and within budget
• Lead proactive problem management and strengthen operational resilience through process optimization and automation

Preferred competencies and qualifications

• Degree in Computer Science, Information Technology, Engineering, or related discipline with experience leading enterprise-scale payment system implementation and operational management in banking or financial services
• Strong understanding of payment processing, transaction systems, banking operations, and regulatory requirements in high-volume, real-time payment environments
• Hands-on experience managing incident, change, release, and production support processes focusing on system integration, operational excellence, and continuous improvement
• Proven ability to lead cross-functional teams, manage external vendors, and deliver technology initiatives in Agile and regulated environments
• Excellent stakeholder management, communication, analytical, and problem-solving skills enabling effective collaboration across Business, Operations, and Technology functions

Preferred technical expertise

• Programming languages: Java (17/21), SQL
• Frameworks: Spring Boot, Hibernate, Microservices
• Architecture: REST APIs, Event-Driven Systems
• DevOps tools: Docker, Kubernetes, Jenkins, Git
• Databases: MySQL, PostgreSQL, MongoDB, Oracle
• Payment platforms: Universal Payment Platform (UPP), Common Payment Gateway (CPG)
• Middleware: IBM MQ, Sterling Connect:Direct
• Scripting: Shell, Perl, Groovy
• Operating systems: Red Hat Enterprise Linux (RHEL), UNIX
• Monitoring and observability tools: Dynatrace, Splunk, Grafana

Only shortlisted candidate(s) will be notified.

Maybank is among Asia's leading banking groups and is South East Asia's fourth largest bank by assets. The Maybank Group has an international network of 2,400 branches in 20 countries including all 10 ASEAN countries, with over 43,000 employees serving customers worldwide.

Maybank offers an extensive range of products and services for individuals, businesses and corporations, including consumer and corporate banking, investment banking, Islamic banking, stock broking, insurance and takaful and asset management. With Maybank's global business footprint, clients have access to vast opportunities across ASEAN and beyond.

Singapore is one of Maybank Group's largest overseas operations. Since the opening of our first branch at South Bridge Road in 1960, we have established a significant presence in the retail, wholesale and global banking markets. Maybank was identified as one of the domestic systemically important banks (D-SIBs) in 2015.

Maybank Singapore Limited, a Singapore-incorporated subsidiary with Qualifying Full Bank (QFB) privileges, offers retail (personal banking, privilege wealth, premier wealth), private wealth and SME banking services. It operates in 27 service locations. Singapore customers can also access atm5 shared ATM network - Singapore's only shared ATM network among six participating QFBs to offer a combined reach of more than 200 ATMs in Singapore.

Maybank's Singapore Branch operates the Global Banking (e.g. loans/financing, trade financing, deposits, company's operating accounts, remittances, Global Markets) business to cater to the banking needs of corporate and institutional clients.

As at December 2017, Maybank's total assets in Singapore were approximately S$65.8 billion, and is staffed by over 1,800 bank employees. With strategically located branches in the business district and suburban estates of Singapore, we are well-positioned to provide highly personalised services and locally-oriented solutions that will deliver more value to customers.

Our pursuit for business excellence standards saw Maybank being the first bank in Singapore to achieve all four certifications by Enterprise Singapore, namely Singapore Quality Class Star, Singapore Service Class, People Developer and Singapore Innovation Class at an enterprise level.

We also recognise that our employees are our best assets and place a strong emphasis on having a people-first culture. Visit our Awards and Milestones page for the listing of awards we have won over the years.