ServiceNow Developer & Platform Specialist (Vietnam Only) | Up to 60M Gross

We are looking for an experienced Senior ServiceNow Developer & Platform Specialist to design, develop, and maintain enterprise ServiceNow solutions. In this role, you will be responsible for platform administration, application development, system integration, workflow automation, and continuous platform improvement while ensuring stability, scalability, and performance.

Role Description

• Manage and maintain ServiceNow instances across Development, Test, and Production environments, including upgrades, releases, patching, and platform health monitoring.
• Design, develop, and customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Flow Designer, UI Builder, Workspaces, and Service Portal.
• Develop scalable workflow automation and integrate ServiceNow with third-party systems through REST/SOAP APIs, Integration Hub, and other integration technologies.
• Analyze production issues, identify root causes, resolve technical problems, and continuously improve platform reliability and performance.
• Configure and optimize ServiceNow AI capabilities such as Virtual Agent, AI Search, and Predictive Intelligence where applicable.
• Create and maintain technical documentation, support knowledge-sharing activities, and collaborate with cross-functional teams throughout the project lifecycle.

Qualifications

• At least 5 years of hands-on experience developing and administering the ServiceNow platform.
• Solid knowledge of JavaScript, Glide APIs, Flow Designer, Integration Hub, REST/SOAP web services, CMDB, and ITSM applications.
• Proven experience building custom ServiceNow solutions, integrations, and workflow automation.
• Hands-on experience with platform administration, including deployments, upgrades, configuration management, and troubleshooting.
• ServiceNow Certified System Administrator (CSA) certification is required.
• ServiceNow Certified Application Developer (CAD) certification is preferred, or willingness to obtain it within the first six months.
• Strong analytical and problem-solving skills with the ability to work independently.
• Good communication skills in English, both written and spoken.

Nice to have:

• Experience with ServiceNow AI solutions (Virtual Agent, AI Search, Predictive Intelligence).
• Additional ServiceNow certifications.
• Experience working in Agile/Scrum environments.
• Exposure to enterprise-scale ServiceNow implementations.