Sevice Engineer (Work from Home)

Job Description

On Site:

• On arrival at customer’s premise inform person-in-charge before any jobs are being carried out, to avoid interruptions in production or any other business interruptions.
• Implement correct working methods, use correct tools, and observe all safety rules and regulations.
• Collection of local purchase parts from suppliers for service jobs
• Carry out daily jobs as assigned / instructed by the Supervisor / Manager
• Follow all instructions given in the scope of works as per service work order.
• Test run and monitor serviced units, record all readings to ensure units are running at satisfactory conditions.
• Write reports of jobs carried out on the service work order or recommend any follow up actions if needed.
• Explain to customer if any follow up or repair jobs are needed.
• Maintain cleanliness at compressor room and surrounding area before leaving customer’s premise.

Records / maintenance and feedback:

• Feedback to Team Leader / Supervisor / Manager on follow up actions required.
• Provide technical and quality feedback to the technical specialist according to customer’s feedback.
• Record all time spent in the field, workshop, and other activities.
• Timely and correct feedback on work orders, weekly report, and monthly report.
• Working closely with sales team & project team to satisfy customer.
• Maintain proper PPEs’ being issued, ensure service vehicle is in good and clean condition, upkeep personal tools & equipment and workshop area.
• Ensure proper usage and maintenance of all workshop equipment or measuring equipment.

Others:

• Use of MAM (Mobile Asset Management Tool).
• Work closely with Service Planners and Service Supervisors / Team Leader.

Objective to complete each job first time fix

Requirement

• At least 2 years hands on working experience in the engineering industry, preferably with good knowledge on air compressor fundamentals or Heavy Machine
• Computer literate and a self-starter with the ability to read technical manuals and prepare technical/ service reports in English.
• Mechanical / electric-mechanical troubleshooting skills.
• Certificate / Diploma in mechanical / Electric-Mechanical discipline
• Able to communicate both English and Vietnamese