Site Reliability Engineer

Key Responsibilities

Incident Management and Reliability

• Lead or coordinate incident response for assigned markets and services, with independent ownership of routine incidents and supported ownership of complex multi-system incidents
• Facilitate communication during incidents and drive timely resolution, including clean shift handoffs across global time zones
• Contribute to post-incident reviews and root cause analysis activities
• Ensure corrective and preventive actions are identified, tracked, and completed for owned services

Monitoring, Alerting, and Observability

• Implement and continuously optimize monitoring, logging, alerting, and tracing solutions
• Develop meaningful alerts based on service behavior, customer impact, and business priorities
• Build and maintain dashboards that provide actionable insights into system performance and reliability

Platform and Market Owners

• Own day-to-day SRE responsibilities for one or more assigned markets, platforms, or services
• Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date
• Assess platform health, identify reliability risks, and raise improvements before incidents occur
• Partner with engineering teams to ensure new features and services meet reliability requirements before production release
• Track reliability metrics for owned services, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets

Platform Engineering, Automation and AI

• Develop and maintain tools, scripts, and automation that reduce manual effort and improve operational efficiency
• Identify and eliminate repetitive tasks through automation, with a bias toward self-service capabilities over ticket queues.
• Contribute to auto-healing and auto-remediation capabilities: detection rules, remediation runbooks as code, and automated response workflows.
• Build and extend internal platform tooling using infrastructure as code and CI/CD pipelines rather than manual configuration
• Apply team best practices for the responsible use of AI within SRE workflows, including AI-assisted diagnosis, triage, and remediation

Mandatory Skills

• 2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles.
• Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)
• Working knowledge of at least one major cloud provider (AWS preferred)
• Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work.
• Experience participating in incident response and on-call or shift-based operations.
• Understanding of SLI/SLO concepts and reliability engineering fundamentals.
• Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions.
• Strong written and verbal English communication skills for cross-region collaboration.
• Experience with Kubernetes, Docker, and container orchestration in production.
• Infrastructure as code experience (e.g., Terraform, CloudFormation).
• Experience building or contributing to auto-remediation or event-driven automation workflows.
• Experience supporting distributed systems across multiple markets or regions.
• Relevant certifications (AWS, CKA, or similar)