Site Reliability Engineer(Vietnamese+English)
JOB DESCRIPTION
Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry. Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.
Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.
Job Description
We are looking for a Site Reliability Engineer (SRE) to join our engineering team, responsible for improving system reliability, scalability, and operational efficiency across our platform.
This role focuses on engineering solutions to prevent incidents and improve long-term system reliability, rather than only reacting to operational issues. You will work closely with L2 Support, DevSecOps, and development teams to analyze production issues, eliminate recurring problems, and enhance system resilience in a distributed, cloud-based environment.
You will play a key role in transforming operational insights into long-term improvements, automation, and reliability engineering practices.
Responsibilities
Your key responsibilities will include, but are not limited to:
Reliability Engineering & System Improvement
- Design and implement solutions to improve system reliability, availability, and performance
- Identify and eliminate recurring incidents and systemic bottlenecks
- Define and track service level indicators (SLIs) and service level objectives (SLOs)
Root Cause Analysis & Problem Management
- Lead root cause analysis (RCA) for major and recurring incidents
- Identify systemic issues and define long-term corrective actions
- Ensure RCA outcomes are translated into engineering improvements
Observability & Monitoring
- Design and enhance monitoring, alerting, and observability frameworks
- Build dashboards and metrics to provide visibility into system health
- Analyze system performance (latency, throughput, resource usage)
- Identify bottlenecks and optimization opportunities
- Contribute to capacity planning and scaling strategies
Automation & Operational Efficiency
- Develop and maintenance automation to reduce manual operational effort and improve recovery time (e.g., self-healing, auto-remediation)
- Continuously optimize operational processes
We are looking for candidates who demonstrate:
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
- 6 years experience or more in SRE or Production Engineering roles
- Strong troubleshooting and analytical skills across distributed systems
- Experience with: Linux systems, Cloud platforms (AWS / Azure), Microservices architecture, Monitoring and observability tools, CI/CD pipelines
- Strong understanding of:
- System design and failure scenarios
- Distributed system behavior (timeouts, retries, cascading failures)
- Good communication skills in English
Technical skills
- Scripting/programming (Python, Bash, or similar)
- Experience with container platforms (Docker, Kubernetes)
- Familiarity with databases (MySQL, PostgreSQL)
- Understanding of networking fundamentals
Success in this role looks like
- System reliability and availability improve over time
- Recurring incidents are significantly reduced
- MTTR decreases due to automation and improved processes
- Monitoring becomes more accurate with fewer false alerts
- Production releases become safer and more predictable
STYL Solutions will give you the favorable conditions you need to tackle difficult problems and learn cutting-edge technologies:
- An international working environment with friendly and passionate colleagues
- Onsite opportunity to Japan, and Singapore for training and supporting customer
- Meaningful work with experienced & strong technical veterans
- Flat structure, simple processes & transparency
In addition to providing you with professional growth, STYL Solutions is also committed to taking care of our employees, personally. As a full-time employee, you are automatically enrolled in our benefits program, which includes:
- Attractive compensation, regular assessments, and salary reviews
- 19 paid days off per year
- 100% salary & full social insurance during the probation period
- Premium health care insurance
- Free coffee, tea, and parking.
- Special celebration on 8/3, 1/6, Xmas, Tet holiday…
- Outing/team-building activities (trip, sport, dinner…)
Salary: Negotiation
Employment Type: Full-time
If you are ready to catapult your career to the next level, we will get you there. Please send all applications and CVs to our hiring team – hiring@styl.solutions . We look forward to working together and positioning STYL Solutions as an industry leader!