Global Head of Digital and Technology

Our Blend

Since opening our first store in 1963, The Coffee Bean & Tea Leaf® has grown into a global specialty coffee and tea brand with more than 1,000 cafés worldwide, supported by our Global Headquarters in Singapore.

Our purpose is to help people Find Their Flavor through uplifting experiences that make their day better. Guided by our vision to deliver "Simply the Best" coffee and tea experience in every community we serve, we're committed to creating meaningful experiences for our customers, partners, and one another.

As part of our Global Brew Crew, you’ll find an environment where you can be your best, belong and grow.

This is where you Find Your Flavor.

Brew Crew Opportunity

Our Brew Crew is seeking Global Head of Digital and Technology. In this role, you will be the central point of contact for all technology matters defining operating models and sustainable practices, policies and procedures, working closely with both global and market-based Marketing, Franchise, Finance, HR, Café Operations, Supply Chain, and JFC Group Technology teams to keep systems secure, standards consistent, and projects moving. Owns day-to-day technology services delivery of HomeGrounds head office.

Key Responsibilities

In this role, you will:

Leadership Responsibilities

• Develop and implement a technology and digital strategy that aligns with the company's overall goals and objectives. Builds a long-term view of how technology and digital provides a competitive advantage in a complex consumer and franchisee market.

• Manage the day-to-day operations of the Technology teams at a Global level for HomeGrounds head office, ensuring that all activities are in line with company policies and procedures.

• Develop and manage the Technology budget at a Global level, ensuring that resources are allocated effectively and efficiently whilst maintaining oversight of Market based technology spend.

• Identify opportunities to improve existing technology systems and digital strategies, making recommendations to senior management where appropriate.

• Instill technology project and program management capability ensuring delivery of projects with proper value and financial discipline.

• Keep up-to-date with the latest technological developments and identify opportunities to implement value-adding technologies within the organization.

• Develop and maintain strong relationships with external vendors and partners, ensuring that service level agreements are met.

• Provide regular updates to senior management on the performance of technology and digital systems.

• Developing and implement robust security protocols to protect technology systems and digital assets.

Technology Capabilities

• Ensure that all technology systems are secure, reliable, and fit for purpose.
• Own Global administered Enterprise Technology, such as ERP, collaboration tools, and core business systems, across owned markets in collaboration with business functions
• Manage global Infrastructure & maintain an appropriate Security posture, including cloud environments, endpoint protection, and risk reduction strategies from legacy technology debt and compliance concerns
• Drive Café Technology initiatives, such as POS, DMB, drive-thru, in partnership with Café Operations Excellence
• Deliver Consumer-facing Technology, such as app, websites, CRM, loyalty, eCommerce ordering capabilities, in partnership with Marketing
• Enable Data & AI capabilities, such as data lake, reporting, and analytics tools, in partnership with Finance and Supply Chain
• Set and enforce technical, security, and data standards and governance across head office and company-owned markets, as well as an advisory role for franchise markets

Your Ingredients

• Bachelor's degree in Technology, Computer Science, Business or a related field.
• At least 8 years of experience in IT and digital roles, with at least 4 years in a leadership position.
• Experienced in F&B or Retail Franchisor industry
• Familiarity with café/restaurant technology, in particular cloud-based POS, and systems integration with 3rd parties (e.g. aggregators & payment solutions)
• Experience with optimization and building custom consumer-facing digital platforms for eCommerce, loyalty and CRM
• Strong knowledge of IT systems, infrastructure, and digital technologies.
• Excellent problem-solving skills and the ability to think strategically.
• Strong leadership skills and the ability to manage and motivate a team.
• Excellent communication skills and the ability to build strong relationships with internal and external stakeholders.
• Knowledge of data privacy and cybersecurity frameworks and best practices.
• Comfortable operating across global, multi-market, franchise, and parent-company environments
• Familiarity with data platforms and tools and how they support business reporting and decision-making

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives:

• F RIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

• R ESPECT - We are inclusive and honour each other’s values, opinions and diversity.

• O WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

• T EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

• H ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers. In 1963, we opened our very first store in Brentwood, California. Today we have over 1200 stores in 31 countries with offices in, California, Singapore and Malaysia.

Recently, The Coffee Bean & Tea Leaf® was acquired by Jollibee Foods Corp. (JFC), the Philippines’ largest restaurant company, and Viet Thai International Joint Stock Company (VTI), owner of Vietnam’s Highlands Coffee. The acquisition creates an exciting opportunity for The Coffee Bean & Tea Leaf® . The new ownership team has set a goal to grow The Coffee Bean & Tea Leaf® to the number 2 coffee/tea brand in the world by increasing store count by 4x over the next 5 years, reaching 5000 locations globally by 2025. Ownership is committed to accelerating the growth of the brand in the US and Asia, by strengthening its brand development, marketing and franchise support system. In addition to growing retail store count and sales we are committed to growing our CPG market share. We operate in a dynamic market and believe it is important that we shift our focus from company owned operations to franchise operations, independent market functions to integrated global functions, retail channel sales to omni-channel sales and an analog model to digitally enabled model, respectively.

As we grow our brand, we are committed to maintaining our values, heritage and passion for our products. We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, the guests and everyone we work with around the world. Passion is contagious, and we’ve got a serious case of it.