Retail Operation Manager

Mô tả công việc:

• Manage people, sales department, store operations (TSN Airport, Noi Bai Airport, Cam Ranh Airport, Đà Nẵng Airport) to achieve sales, service, customer satisfaction, and profitability goals. Be responsible of P&L, ensure to achieve sale and profit target.
• Ensure store windows and in-store visual merchandising are in line with brand’s guideline and the store is maintained in proper housekeeping.
• Monitor and ensure the retail store inventory level; replenishment of stock and return cycle is carried out accordingly.
• Attend customer complaints and ensure they are tactfully handled.
• Communicate company and store direction to staff and prepare action plan in order to drive sales.
• Ensure sales events and promotion in accordance to sales plan. Ensure store staff job results by leading, coaching, training, motivating, counseling and disciplining employees; also monitoring job results and providing advice for staff performance improvement.
• Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation and all personnel actions.
• Ensure that all HR issues are carried out consistently with the company’s HR policies and practice.
• Ensure staff working schedule, handle and maintain staff discipline.
• Submit all monthly store expenses/invoices, sales performance, and other reports to Finance Manager to process the payment.
• Build the long-term strategy to help Sales department utilize their most capabilities in achieving set objectives.
• Outline and define various sales territories to ensure enough manpower of each shop.
• Develop and implement effective solutions for improving sales efficiency and performance.
• Develop action plans to increase sales figures.
• Manage Visual Merchandising team.
• Manage Marketing to finalize the promotion / launching before getting final decision.
• Training: Training new and current employees, following company’s guideline.
• Other tasks as assigned by Management.

Chức vụ: Trưởng Nhóm/Trưởng Phòng

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

• 12 days of annual leave, Tet bonus (according to Company regulations).
• Enjoy full benefits for employees according to current legal regulations: health insurance, social insurance, and unemployment insurance. Pay FULL SALARY INSURANCE.
• 13th month salary bonus.
• Participate in Company activities and events: team building, picnics, travel,...
• Enjoy preferential treatment when purchasing Company products.

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

• Educational Background: Bachelor's degree in Business, Sales,…
• Minimum 5 years experience as Sales/ Retails Manager.
• Retails Operations, budgeting, planning, customer service and people leadership skills.
• Good communication.
• Team work and able to work independently.
• Detailed, responsible, enthusiastic and honest.

Yêu cầu giới tính: Nam

Ngành nghề: Bán Lẻ - Cửa Hàng