Product Owner/ Senior Business Analyst (good English skill)

About us:

KiN Hotel (operating under the legal tech entity Inbox4us ) is redefining the hospitality experience. We believe that seamless technology is the backbone of modern hospitality - from booking to check-out and everything in between. As part of our Technology Department, you won't just be managing software; you will be shaping the digital and physical guest journeys, optimizing hotel operations, and building the future of hospitality tech.

Job Purpose

We are looking for a Middle to Senior Product Owner who possesses a powerful blend of business acumen, user-centric design empathy, and structured execution. You will bridge the gap between business strategy, user experience, and engineering to build scalable, high-impact products for KiN Hotel’s ecosystem.

Key Responsibilities

1. Product Strategy & Roadmap Build-up

● Vision Execution: Own the product lifecycle from conception to launch. Translate KiN Hotel’s business objectives into a clear, actionable product vision.

● Roadmap Management: Define, maintain, and prioritize a high-impact product roadmap that balances short-term business needs with long-term technical scalability.

● Requirement Engineering: Author comprehensive, unambiguous Product Requirement Documents (PRDs), user stories, and acceptance criteria that engineering teams can execute flawlessly.

2. Business & Product Mindset

● Data-Driven Decisions: Define and track core product metrics (KPIs/OKRs) to evaluate product health, user adoption, and business ROI.

● Market Alignment: Keep a pulse on hospitality tech trends, guest behaviors, and internal hotel operational pain points to uncover new product opportunities.

3. Management & Resource Planning

● Agile Leadership: Lead sprint planning, backlog grooming, daily standups, and retrospectives. Keep the product backlog exceptionally clean and prioritized.

● Resource Optimization: Collaborate tightly with tech leads and project managers to assess scope, manage delivery risks, and allocate engineering resources efficiently to meet deadlines without burning out the team.

4. Overall UI/UX Design Collaboration

● User Advocacy: Partner with UI/UX designers to map out intuitive guest and staff user journeys.

● Wireframing & Feedback: Possess the visual literacy to evaluate design mockups, create basic wireframes when brainstorming, and ensure the final user interface aligns perfectly with user experience goals.

5. Communication & Stakeholder Management

● Cross-Functional Alignment: Act as the central hub connecting Hotel Operations, Marketing, Business Development, and the Tech Team.

● English Fluency: Articulate product logic, negotiate scope, and present product updates confidently in English to both internal teams and potential international partners or stakeholders.

Job Requirements

Experience & Education

● Middle Level: 2 to 4 years of experience as a Product Owner, or Business Analyst.

● Senior Level: 3+ years of experience leading software products, preferably within E-commerce, PropTech, Hospitality, O2O (Online-to-Offline), or SaaS ecosystems .

● Bachelor’s degree in Computer Science, Business Administration, Information Systems, or a related field.

Core Skills

● Deep Agile/Scrum Expertise: Proven track record of managing backlogs using Jira, Confluence, Trello, or similar tools.

● Product Craft: Exceptional skill in writing PRDs and mapping out complex user flows.

● Design Literacy: Solid understanding of UI/UX principles, design systems, and tools like Figma.

● Languages: Fluent in English (both written and spoken) is mandatory for stakeholder management and documentation.

Big Plus (Nice to Have)

● Technical Background: A background as a software engineer, technical QA, or data analyst is a huge plus. (Helps you speak the same language as our developers and evaluate architectural trade-offs).

● Experience building Property Management Systems (PMS), Booking Engines, or CRM/Loyalty programs.

Working address: 70 Pham Ngoc Thach, Xuan Hoa Ward, HCMC

Email for application: thanhthuy.nguyen@kinhotel.com (HR dept)