UKG SGHub Product Manager
Indeed|SATS Ltd|Singapore|18 Aug 2026
JOB DESCRIPTION
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#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Title: UKG SGHub Product Manager
Job Location: Inflight Catering Centre 1
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About Us
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Job Description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
The UKG SGHub Product Manager is responsible for technology-side ownership, governance, and lifecycle management of the UKG Time Management solution for the SGHub tenant, while ensuring alignment with the Group’s overall Time Management strategy. The role has direct product ownership of the SGHub tenant and works closely with regional counterparts and the Group Corporate Support Solutions Architect to promote consistent standards and best practices across all UKG deployments.
Product Ownership
Own the UKG product in the SGHub region, with end-to-end accountability from a Group Technology perspective
Serve as the primary technology liaison for UKG in SGHub, interfacing between Group Technology, business (HR and Operations) stakeholders, and UKG partners
Represent SGHub’s needs in global discussions and adopt proven practices from NAM/EMEA
Solution Design & Configuration
Ensure that the UKG configuration and tenant-specific design for SGHub meets approved functional requirements
Review and validate system configurations or extensions
Challenge customizations that diverge from best practices, to maintain a high degree of standardisation
Group Governance, Alignment & Compliance
Act as a key contributor to Group-level UKG governance forums, focusing on consistency across regions
Collaborate with NAM and EMEA UKG product owners to share configuration patterns, integration approaches and security models
Liaise with specialist teams and ensure the SGHub UKG solution complies with Group Technology guidelines for architecture, data, integrations, infrastructure, and cybersecurity
Implementation & Enhancements
Oversee major UKG implementation phases and subsequent feature enhancements
Validate configuration changes or new module deployments in UKG before implementation
Oversee integrations between UKG and surrounding systems (e.g. HRIS, payroll, operational systems), verifying data migration and data quality
Gather stakeholder feedback to improve processes, user experience and platform utilization
Configuration Baseline Governance
Govern the SGHub UKG configuration baseline
Manage the formal governance process for any SGHub-specific changes: evaluate and approve (or reject) configuration changes, custom reports, or interface adjustments
Ensure any local SGHub enhancements aligns with the Group’s direction for UKG
Maintain clear documentation for SGHub’s configuration and share with internal stakeholder to bolster a collective knowledge base
Incident & Support Escalation
Serve as the Level 2 escalation point for any significant UKG issues affecting SGHub
Coordinate with the vendor to drive timely resolution for complex incidents or escalated system problems
Analyze incident trends to proactively address root causes and improve system stability
Vendor Management & SLA Oversight
Manage the relationship with UKG and any implementation/support partners
Monitor Service Level Agreements (SLAs) for system uptime, support response, and issue resolution
Conduct regular vendor performance reviews, escalate issues as needed and ensure vendor delivers on enhancements or fixes
Release & Change Management
Oversee the planning and impact assessment of UKG software releases, and for each new release or patch:
Coordinate review and testing of new features or changes in a sandbox environment
Assess impact on existing configurations, integrations, and user processes in SGHub
Work with the vendor/partners to schedule deployments
Steer the change approval process for SGHub
Key Requirements
Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
Additional credentials in HR Systems or Workforce Management (e.g. UKG certifications, Kronos/UKG training certificates) are a strong advantage.
UKG Expertise: Proven hands-on experience as a UKG (Kronos) solution expert or product manager, specifically in Time & Attendance / Workforce Management implementations. The ideal candidate has led or significantly contributed to at least one full lifecycle UKG deployment (from requirements through go-live).
Multi-Region Solutions: Experience managing or supporting HR/Workforce Management systems in a multi-entity or multi-tenant environment. For example, experience coordinating between regional instances or tenants of a global system, ensuring consistency while accommodating local requirements.
HR Domain Knowledge: Good understanding of timekeeping, rostering, scheduling, and attendance processes in a workforce context. Able to work closely with HR to interpret pay rules, overtime policies, leave management processes, etc., and ensure the system configuration correctly supports these.
Technical Integration Skills: Familiarity with system integrations related to time management – for instance, integrating UKG with HRIS (SuccessFactors) and Payroll systems, or with operational systems like scheduling or access control. Comfortable discussing APIs, data flows, and interface troubleshooting.
Configuration Governance: Experience in a role that required governing or maintaining a system configuration baseline (ensuring changes are reviewed, documented, and aligned to standards). This could be experience in an ERP/HRMS product management role or similar.
Vendor & Stakeholder Management: Demonstrated ability to work with software vendors or SaaS providers for issue resolution, contract/SLA management, and product roadmaps. Also, strong stakeholder engagement skills – able to liaise between technical teams, vendors, and non-technical business users (e.g. HR managers, operations supervisors) effectively.
Global Mindset: Comfortable working in a global or regional role, coordinating across different countries or time zones. Prior experience in a multi-cultural work environment and a matrix organizational structure is beneficial.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Job Title: UKG SGHub Product Manager
Job Location: Inflight Catering Centre 1
.buttontextbc5c1dd6ef9e8420 a{ border: 1px solid transparent; } .buttontextbc5c1dd6ef9e8420 a: focus{ border: 1px dashed #5B94FF !important; outline: none !important; }
About Us
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.
Job Description:
About Us
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
Why Join Us
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Key Responsibilities
The UKG SGHub Product Manager is responsible for technology-side ownership, governance, and lifecycle management of the UKG Time Management solution for the SGHub tenant, while ensuring alignment with the Group’s overall Time Management strategy. The role has direct product ownership of the SGHub tenant and works closely with regional counterparts and the Group Corporate Support Solutions Architect to promote consistent standards and best practices across all UKG deployments.
Product Ownership
Own the UKG product in the SGHub region, with end-to-end accountability from a Group Technology perspective
Serve as the primary technology liaison for UKG in SGHub, interfacing between Group Technology, business (HR and Operations) stakeholders, and UKG partners
Represent SGHub’s needs in global discussions and adopt proven practices from NAM/EMEA
Solution Design & Configuration
Ensure that the UKG configuration and tenant-specific design for SGHub meets approved functional requirements
Review and validate system configurations or extensions
Challenge customizations that diverge from best practices, to maintain a high degree of standardisation
Group Governance, Alignment & Compliance
Act as a key contributor to Group-level UKG governance forums, focusing on consistency across regions
Collaborate with NAM and EMEA UKG product owners to share configuration patterns, integration approaches and security models
Liaise with specialist teams and ensure the SGHub UKG solution complies with Group Technology guidelines for architecture, data, integrations, infrastructure, and cybersecurity
Implementation & Enhancements
Oversee major UKG implementation phases and subsequent feature enhancements
Validate configuration changes or new module deployments in UKG before implementation
Oversee integrations between UKG and surrounding systems (e.g. HRIS, payroll, operational systems), verifying data migration and data quality
Gather stakeholder feedback to improve processes, user experience and platform utilization
Configuration Baseline Governance
Govern the SGHub UKG configuration baseline
Manage the formal governance process for any SGHub-specific changes: evaluate and approve (or reject) configuration changes, custom reports, or interface adjustments
Ensure any local SGHub enhancements aligns with the Group’s direction for UKG
Maintain clear documentation for SGHub’s configuration and share with internal stakeholder to bolster a collective knowledge base
Incident & Support Escalation
Serve as the Level 2 escalation point for any significant UKG issues affecting SGHub
Coordinate with the vendor to drive timely resolution for complex incidents or escalated system problems
Analyze incident trends to proactively address root causes and improve system stability
Vendor Management & SLA Oversight
Manage the relationship with UKG and any implementation/support partners
Monitor Service Level Agreements (SLAs) for system uptime, support response, and issue resolution
Conduct regular vendor performance reviews, escalate issues as needed and ensure vendor delivers on enhancements or fixes
Release & Change Management
Oversee the planning and impact assessment of UKG software releases, and for each new release or patch:
Coordinate review and testing of new features or changes in a sandbox environment
Assess impact on existing configurations, integrations, and user processes in SGHub
Work with the vendor/partners to schedule deployments
Steer the change approval process for SGHub
Key Requirements
Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
Additional credentials in HR Systems or Workforce Management (e.g. UKG certifications, Kronos/UKG training certificates) are a strong advantage.
UKG Expertise: Proven hands-on experience as a UKG (Kronos) solution expert or product manager, specifically in Time & Attendance / Workforce Management implementations. The ideal candidate has led or significantly contributed to at least one full lifecycle UKG deployment (from requirements through go-live).
Multi-Region Solutions: Experience managing or supporting HR/Workforce Management systems in a multi-entity or multi-tenant environment. For example, experience coordinating between regional instances or tenants of a global system, ensuring consistency while accommodating local requirements.
HR Domain Knowledge: Good understanding of timekeeping, rostering, scheduling, and attendance processes in a workforce context. Able to work closely with HR to interpret pay rules, overtime policies, leave management processes, etc., and ensure the system configuration correctly supports these.
Technical Integration Skills: Familiarity with system integrations related to time management – for instance, integrating UKG with HRIS (SuccessFactors) and Payroll systems, or with operational systems like scheduling or access control. Comfortable discussing APIs, data flows, and interface troubleshooting.
Configuration Governance: Experience in a role that required governing or maintaining a system configuration baseline (ensuring changes are reviewed, documented, and aligned to standards). This could be experience in an ERP/HRMS product management role or similar.
Vendor & Stakeholder Management: Demonstrated ability to work with software vendors or SaaS providers for issue resolution, contract/SLA management, and product roadmaps. Also, strong stakeholder engagement skills – able to liaise between technical teams, vendors, and non-technical business users (e.g. HR managers, operations supervisors) effectively.
Global Mindset: Comfortable working in a global or regional role, coordinating across different countries or time zones. Prior experience in a multi-cultural work environment and a matrix organizational structure is beneficial.
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