JOB SCOPE
- Support the planning and execution of digital marketing content across assigned customer touchpoints.
- Coordinate content calendars, campaign messages, creative assets and publishing requirements.
- Adapt and prepare content for different digital channels, including SNS, eDM, Academy pages and other assigned platforms.
- Support digital campaign execution for product launches, workshops, events and always-on marketing activities.
- Monitor digital content performance, creator activity, UGC, competitor activity and relevant market trends.
- Maintain campaign trackers, content records, reporting summaries and digital references.
- Support new and emerging digital initiatives as assigned by management.
- Handle administrative tasks, request raising, bookings and documentation related to own content and digital scope.
JOB DUTIES & RESPONSIBILITIES
1. Content & Digital Communications
- Support content planning, message adaptation and content coordination across assigned digital touchpoints.
- Prepare and coordinate content for SNS, eDM, Academy pages, campaign pages and other digital channels where required.
- Work with designers, agencies, and internal stakeholders to ensure content assets are accurate, on-brand and ready for use.
- Ensure approved content is published, updated or scheduled accurately and on time.
2. Digital Campaign Execution
- Support execution of digital campaigns for product launches, workshops, events, promotions and always-on marketing activities.
- Coordinate campaign briefs, content requirements, creative assets, timelines and publishing needs.
- Support execution of digital activities such as social media contests and UGC campaigns.
- Ensure campaign content is adapted appropriately for different customer touchpoints.
- Support updates to customer-facing digital content where required, including Academy-related promotional pages.
3. Content Monitoring & Reporting
- Monitor UGC, creator activity, campaign mentions, competitor content and relevant digital trends.
- Maintain structured records, screenshots, folders and reference examples for reporting and content planning.
- Compile regular digital content updates, performance observations and key learnings for review.
- Highlight content opportunities, recurring customer interests or areas for improvement.
4. Emerging Digital Initiatives
- Support new or evolving digital marketing initiatives as business needs develop.
- Assist with content formats, platform testing, customer engagement flows and digital campaign support.
- Support future digital touchpoints where content, customer journey or campaign communication is required.
5. Administrative Ownership of Own Scope
- Handle request submissions, bookings, follow-ups and documentation related to assigned content or digital work.
- Maintain proper filing, trackers and records for assigned activities.
- Ensure routine follow-ups tied to own scope are completed on time.
- Escalate issues, missing information or approval delays to the reporting manager where required.
6. Any Other Duties
- Any other duties as assigned by management within reason.
KEY REQUIREMENTS
Experience
- 1–2 years of relevant experience in digital marketing, content coordination, campaign execution, social media or marketing operations preferred.
- Fresh graduates with learning agility and execution discipline are welcomed.
Skills & Competencies
- Good understanding of digital content workflows and customer-facing communication.
- Strong coordination, organisation and follow-up skills.
- Able to adapt content across different platforms and formats.
- Detail-oriented with strong ownership of execution and documentation.
- Comfortable managing multiple deadlines, assets and stakeholders.
- Able to support evolving digital initiatives as business needs develop.
- Clear communication skills with internal stakeholders, vendors and partners.
Software / Tools
- Microsoft Office: Excel, PowerPoint, Word
- Canva or equivalent basic image editing tools
- CapCut or equivalent basic video editing tools
- Familiarity with social media publishing or reporting tools preferred
- Basic CMS / website content updating experience preferred