Ecommerce Brand Manager

Job Overview:

We are looking for a dynamic and client-focused Account Manager - Customer Success to join our growing team. In this role, you'll be the trusted point of contact for our eCommerce clients - driving account strategy, managing relationships, and ensuring customer success across Amazon and other online platforms.

You'll work in a fast-paced, collaborative environment where your contributions directly impact client satisfaction, retention, and revenue growth. This is a high-ownership role ideal for someone who thrives in the eCommerce space in a customer facing role, is comfortable working night shifts to support global clients, and is passionate about delivering exceptional results.

Time Zone: 5 PM - 2 AM

Monday to Friday

Roles & Responsibilities:

- Client Relationship Management: Build and nurture long-term partnerships with clients through proactive communication and strategies that grow their business profitably.

- Sales Management: Drive revenue growth by identifying new business opportunities, upselling, and cross-selling our offerings.

- Customer Success: Ensure clients achieve their goals using our solutions - leading to strong retention and high satisfaction.

- Account Strategy: Develop and execute strategic account plans that align with both client goals and business objectives.

- Performance Tracking: Monitor key performance indicators (KPIs), assess success metrics, and identify areas for optimization.

- Issue Resolution: Quickly and effectively resolve client concerns to maintain a high level of satisfaction.

- Industry Insights: Stay ahead of trends in the eCommerce space to provide actionable insights and recommendations to clients.

- Cross-Functional Collaboration: Work with internal teams - marketing, product, customer support to deliver a seamless client experience.

What We're Looking For (Qualifications):

- Experience: 5+ years in customer facing roles involving strategy / category management / P&L, or sales, preferably in the eCommerce industry.

- eCommerce Expertise: Strong grasp of the eCommerce ecosystem like Amazon.

- Category Experience: Prior experience in category management within an eCommerce setting is highly preferred.

- Sales Acumen: Demonstrated success in achieving sales targets and driving growth.

- Customer Obsession: Proven ability in customer facing roles, managing clients and deliver exceptional solutions.

- Communication Skills: Excellent written and verbal communication abilities.

- Analytical Thinking: Strong problem-solving and data interpretation skills.

- Flexibility: Comfortable working night shifts to support our international client base.

- Tech Savvy: Hands-on experience with CRM platforms, eCommerce tools, and digital collaboration tools. Candidates who have a knack for AI and Automations.