Enterprise Account Manager

JOB PURPOSE

To lead and grow high-impact, cross-functional relationships with Fastmarkets’ top global clients by aligning their strategic priorities with our full suite of data and analytics solutions. This role is pivotal in unlocking commercial value, driving sustainable revenue growth, and embedding Fastmarkets as a long-term, trusted partner across critical decision-making functions.

PRINCIPLEACCOUNTABILITIES

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a strategic advisor who understands their business goals and aligns Fastmarkets’ capabilities to deliver measurable value.
• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities.
• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner.
• Client Retention and Satisfaction: Deliver a consistently high standard of service and engagement to exceed client expectations, increase satisfaction, and strengthen retention and loyalty.
• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management.
• Market and Industry Insight: Leverage industry trends, market intelligence, and competitive insights to shape client conversations and anticipate future needs.
• Reporting and Performance Tracking: Regularly track and report on key performance indicators(KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and
• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests.
• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration.
• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account.
• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals

KEYINTERFACES

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies.
• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth.
• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients.
• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings.
• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption.
• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.
• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions.
• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies.
• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction.
• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships.

KNOWLEDGE,EXPERIENCE AND SKILLS

We’re seeking a highly motivated and commercially driven individual who thrives in a fast-paced, high-performance environment. The ideal candidate is collaborative, adaptable, and brings both as trong sense of ownership and a team-first mindset to everything they do.

Knowledge

• Industry Expertise: In-depth understanding of commodities markets, including key trends, value chains, pricing models
• Account Management Principles: Strong knowledge of best practices in account planning and strategic relationship management. Applies a structured approach to understanding client priorities, mapping stakeholders, identifying white space, and aligning solutions. Uses account plans as living documents to drive internal alignment and support retention and growth.
• Market Analysis: Skilled in analysing market data, client usage trends, and market intelligence to shape account strategy and support insight-led conversations with clients.
• Product Knowledge: Familiarity with PRA products and broader data and analytics solutions, with an understanding of how they integrate into client workflows across pricing, strategy, risk, and commercial functions. Ability to understand how data and analytics capabilities translate into decision making determining business outcomes is critical.
• Client Business Models: Strong understanding of how enterprise clients operate, including their revenue drivers, procurement cycles, and success metrics.
• Procurement and Licensing Cycles: Solid grasp of enterprise procurement processes and licensing models, with experience managing complex renewals, multi-year contracts, and commercial negotiations.

Experience

• Account Management: Proven success managing and growing strategic, high-value B2Baccounts. Demonstrates ownership across the full client lifecycle with a focus on retention, expansion, and long-term value delivery. Able to develop long-term account strategies, map complex client organisations, and identify opportunities across multiple business units or cost centres.
• Sales Performance: Consistently exceeds sales and growth targets by leading six-figure, multi-solution deals. Strong experience in driving cross-sell and upsell within existing and new relationships.
• Cross-functional Collaboration: Well-practiced in working across internal teams, including sales, marketing, product, customer success, and consulting, to deliver integrated solutions that meet client needs.
• Client Engagement: Confident in engaging senior stakeholders, including C-level and functional leads. Builds credibility through preparation, insight, and outcome-oriented conversations.
• Relicensing and Retention: Experienced in managing multi-year renewal and re-licensing conversations, involving a transformational shift in licensing and pricing structures focusing on reinforcing perceived value and business outcomes for the client.

Skills

• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• Negotiation: Strong negotiation skills to facilitate contract discussions, pricing agreements, and multi-year renewals while ensuring mutual benefit.
• Analytical Thinking: Proficient in analysing data and market trends to develop strategic insights and inform account planning.
• Problem-Solving: Strong problem-solving skills to identify client challenges and proactively develop tailored solutions.
• Leadership: Ability to inspire and influence others, fostering a culture of collaboration, accountability, and high performance.
• Adaptability: Flexibility to adjust strategies based on changing client needs, market dynamics, and internal priorities.

Personal Attributes

• Principled Performer: Prioritises high performance through unwavering integrity and strong moral principles. Refuses to cut corners or compromise ethics, consistently making decisions that reflect values and uphold the company's reputation.
• Coachability: Demonstrates a willingness to learn and adapt, embracing feedback to enhance skills and performance. Open-mindedness allows for growth and effective adjustment in dynamic environments.
• Positivity & Resilience: Maintains a positive attitude and demonstrates cheerfulness in the face of adversity. Inspires those around by fostering a constructive atmosphere that encourages perseverance and optimism.
• Resourcefulness: Exhibits a proactive approach to problem-solving, using creativity and ingenuity to navigate obstacles. Effectively identifies and implements solutions, maximizing available resources to achieve desired outcomes.
• Adaptability: Able to thrive in changing work environments, exhibiting a solution-oriented and flexible mindset. Quickly adjusts strategies and approaches based on evolving circumstances, ensuring consistent progress toward objectives.
• Natural Curiosity: Possesses a genuine desire to understand customer challenges and perspectives, helping to build trust and rapport. An inquisitive nature leads to insightful questions and deeper insights that drive meaningful engagement.
• Exceptional Standards: Committed to delivering the highest quality results, recognising that while perfection is unattainable, striving for excellence is essential. Upholds rigorous standards in work and inspires others to do the same, fostering a culture of continuous improvement and accountability.