Sales Development Representative (SDR)

Job Code: iTC0020

Job Title: Sales Development Representative (SDR)

Location: Bengaluru, India

Reports To: Senior Sales Development Representative

About ITCart

iTCart Private Limited is a global technology organisation redefining how industries operate in the age of Artificial Intelligence. Headquartered in Bengaluru and established across key innovation hubs in the USA, UK, KSA, UAE, and LATAM, iTCart leads AI-native digital transformation for enterprises worldwide. Our patent-pending AiXHub™ EOS serves as the foundation for intelligent automation, operational scalability, and AI-driven business excellence. From streamlining complex workflows to delivering hyper-personalised insights through Generative AI, we enable organisations to transition seamlessly from legacy environments to future-ready digital ecosystems.

Position Overview

The Sales Development Representative (SDR) will be responsible for identifying new business opportunities, generating qualified leads, and supporting the sales team by building a strong pipeline for iTCart's AI, Automation, SaaS, and Digital Transformation offerings. The role requires 2–5 years of experience, including a minimum of 2+ years in B2B lead generation, outbound sales, or SaaS sales development, with strong prospecting, communication, and relationship-building skills.

Key Responsibilities

Lead Generation & Prospecting

• Generate qualified sales opportunities through outbound prospecting activities.
• Research and identify target accounts, decision-makers, and key stakeholders.
• Execute multi-channel outreach campaigns through calls, emails, LinkedIn, and other sales tools.
• Build and maintain a healthy pipeline of prospects and opportunities.
  
  

Lead Qualification & Opportunity Development

• Qualify inbound and outbound leads based on business needs, budget, authority, timeline, and fit.
• Schedule meetings and discovery sessions for sales and pre-sales teams.
• Track lead conversion metrics and continuously optimize outreach strategies.
• Support the sales team by generating high-quality sales opportunities.
  
  

Sales Collaboration & Pipeline Management

• Collaborate with Enterprise Sales, Pre-Sales, Marketing, and Leadership teams to support revenue goals.
• Maintain accurate prospect and pipeline data within CRM systems.
• Ensure pipeline data remains updated and actionable.
• Contribute towards achieving sales and revenue objectives.
  
  

Customer Engagement

• Represent iTCart professionally while engaging with prospects and potential customers.
• Develop relationships with business leaders and enterprise decision-makers.
• Communicate iTCart's AI, Automation, SaaS, and Digital Transformation offerings effectively.
  
  

Market Research & Continuous Improvement

• Stay updated on industry trends, competitors, AI technologies, and market developments.
• Continuously improve outreach strategies based on campaign performance.
• Identify new business opportunities through ongoing market research.
  
  

Key Performance Indicators (KPIs)

• Number of qualified sales opportunities generated.
• Lead qualification accuracy and conversion rates.
• Healthy and consistently growing sales pipeline.
• Successful execution of outbound prospecting campaigns.
• CRM data accuracy and pipeline management.
• Collaboration with Sales, Marketing, and Pre-Sales teams.
• Achievement of sales targets and revenue contribution.
• Customer engagement quality and relationship building.
• Continuous improvement in outreach effectiveness.
  
  

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.
• Strong understanding of B2B sales processes, SaaS, AI, Cloud, Automation, and Digital Transformation solutions.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to confidently engage with CXOs, business leaders, and decision-makers.
• Strong negotiation and persuasion skills.
• Highly self-motivated, target-oriented, and results-driven.
• Strong organizational and time management skills.
• Ability to work collaboratively with sales, marketing, and technical teams.
• High energy, resilience, and persistence in achieving sales goals.
  
  

Experience

• 2–5 years of overall experience including a minimum of 2+ years in B2B Sales Development, Lead Generation, or SaaS Sales.
• Minimum 2+ years of experience in B2B lead generation, prospecting, or SDR roles.
• Minimum 2+ years of experience selling or prospecting for SaaS, Software Services, AI, Cloud, or Technology Solutions.
• Minimum 2+ years of experience in cold calling, cold emailing, LinkedIn outreach, and account-based prospecting.
• Minimum 2+ years of experience qualifying leads and identifying sales opportunities.
• Minimum 2+ years of experience using CRM tools such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar.
• Minimum 2+ years of experience maintaining lead funnels and pipeline tracking.
• Minimum 2+ years of experience researching accounts, buying centers, and decision-makers.
• Experience using LinkedIn Sales Navigator, Apollo, Lusha, ZoomInfo, Outreach, SalesLoft, or similar prospecting tools.
• Experience drafting professional sales emails, presentations, and outreach campaigns.
  
  

Why iTCart?

Global Impact with Local Precision : Serving 25+ industries, Technology, BFSI, Healthcare, Real Estate, and beyond – we tailor AI to solve region-specific challenges while driving universal progress.

Our AI Product Suite:iTCart delivers a unified portfolio of next-generation AI platforms such as AiXHub, AiXDesk, RCMAiX, InsureAiX, and other enterprise-grade systems. Each product is designed to help organisations automate workflows, enhance decision-making, and transform operations using intelligent, real-time insights.

Purpose-Driven Innovation:Our mission extends beyond technology delivery. Every solution we build also contributes to social upliftment—supporting education, healthcare, employment, and community empowerment across regions where we operate.

Vision: We are building the world’s next generation of intelligent enterprises, where AI is not an add-on but the operational core. Our goal is to help organisations scale confidently, adapt rapidly, and operate with precision through AI-powered transformation.

Welcome to the future, engineered today.

hr@itcart.io

Job Category : Sales

Job Type : Full Time

Job Location : Bengaluru, India