Sales & Marketing Manager

Company Overview

Morton's The Steakhouse Singapore is located in Mandarin Oriental near Marina Bay Sands and Esplanade. Known for fine dining, it offers succulent steaks, fresh seafood, award-winning wines, and seamless service in an elegant setting.

Job Summary

The Sales & Marketing Manager drives restaurant revenue through corporate sales, private dining, events, strategic partnerships, digital marketing, guest engagement, and brand-building initiatives. Collaborates with leadership to increase guest visits, event bookings, and profitability.

Responsibilities

• Identify and develop new business opportunities to expand market share and achieve revenue goals
• Develop and execute sales and marketing plans, setting targets and managing budgets to drive growth
• Build and maintain strong relationships with new and existing customers to ensure business continuity
• Participate in company-wide marketing initiatives including events, catering, and social trend campaigns to enhance brand presence
• Ensure all food and beverage offerings meet the company’s brand image and quality standards
• Evaluate and uphold restaurant food safety and handling standards to maintain compliance and guest satisfaction
• Deliver excellent customer service to guests, achieving high customer satisfaction levels
• Recruit, train, and coach staff to optimize team performance and service quality
• Manage reservations and staffing schedules to ensure adequate coverage for all shifts
• Resolve operational issues promptly to maintain smooth restaurant operations
• Perform other ad-hoc duties related to the food and beverage business as required

Required competencies and certifications

• Bachelor’s Degree in Hospitality, Marketing, Business, or a related discipline
• Minimum 5 years of sales and marketing experience in luxury hospitality, fine dining, hotels, or premium restaurants
• Proven track record of achieving sales targets and driving business development
• Strong corporate sales network in Singapore (highly advantageous)
• Excellent communication, negotiation, and presentation skills demonstrated in professional settings
• Experience managing social media and digital marketing campaigns to increase brand engagement
• Proficient in Microsoft Office and CRM or reservation systems for operational efficiency
• Self-motivated, organized, and results-driven with the ability to work evenings, weekends, and public holidays as required for events

Preferred competencies and qualifications

• Knowledge of luxury dining, premium wines, and fine dining service standards
• Experience organizing corporate events, wine dinners, and brand collaborations to enhance customer engagement
• Strong networking and relationship-building skills to support business growth
• Creative mindset with excellent commercial awareness to identify market opportunities