Senior / Sales Manager

Your Day-to-Day Job Responsibilities will include:

FINANCIAL RETURNS

• Promote Holiday Inn Express brand experience and products utilising IHG resources and guided sales techniques.

• Position and promote Hotel’s Unique Selling Points to differentiate and optimize revenue growth towards a mutual win-win for all stakeholders including customers.

• Align actions to department’s strategies when selling to optimise both volume and rate.

• Acquire new businesses while maintaining / growing volume from existing corporate accounts.

• Initiates and prepare business tenders, proposal and contracts upon reviewing with Assistant Director of Sales / Cluster Director of Sales

• Collaborate, support and drive IHG and Hotel level initiatives

• Work collaboratively with leadership team in the preparation and management of annual Sales & Marketing budget

• Sales trips and tradeshows when required to promote hotel and develop pipelines

• Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business

• Monitor, acquire and share market intelligence from competitor set of hotels.

• Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales prior to incurring large expenditure of more than SGD $100

PEOPLE

• Manage all internal and external customers with professionalism

• Maintain regular contact with IHG hotels colleagues and Key Account Directors/Managers to leverage on each other’s knowledge, network and collaborate towards business growth

• Maintain high service standards in the hotel through trainings and lead by example

• Exhibit IHG Brand Service behaviours and guidelines

• Effective communication on all business-critical information to relevant departments

GUEST EXPERIENCE

• • Promote the Hotel’s and IHG’s products and services (i.e. IHG One Rewards, IHG Business Rewards, IHG Business Edge and more)

• Maintain a high level of product and service knowledge about IHG Hotels in your region

• Service existing and new business through management of accounts & engagement of regular / long staying guests.

• Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales.
  

RESPONSIBLE BUSINESS

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate actions to correct a hazardous situation and notify direct report of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

• Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts

• Acting responsibly at all times when working with hotel budget and expenses, seeking prior approval from Director of Sales or General Manager

ACCOUNTABILITY

• Complete all assigned sales related training modules in IHG Merlin and be competent in hotel systems (i.e. Concerto, Hotel Keys, Merlin, IWOS).

• Collectively achieving budget corporate segment of the hotel and a team contributor for any department level task.

• Be a self-motivated, driven individual towards exceeding sales performance and deliverables.

• 20 sales activities weekly: appointments, telemarketing on new prospects, site inspection and entertainment.

• Complete weekly sales activities report and following week sales calendar plan every Friday into shared folder.

• Strong Account Management of assigned portfolio (80:20 rule) encompassing both potential new and existing customers.

• Maintain and upkeep proper records of portfolio’s customer database / Hotel’s Business Management Grid.

• Cross sell all revenue generating streams of the hotel – Meeting Room and F&B.

• Cross sell IHG hotels for any leads that are not a fit for property or due to non-availability.

• Ensure all work matters are upheld in IHG way of doing sales.

• Contribute, assist content and prepare for any business meetings required by Director of Sales.

• Provide guidance for junior team members whenever needed.

Holiday Inn Express Singapore Clarke Quay

Holiday Inn Express Singapore Clarke Quay is owned by RB Capital, and managed under IHG Brand. Here at Holiday Inn Express Singapore Clarke Quay, you can find a dynamic team who is always ready to help you make the most out of your stay.

About Us

Our hotel is located minutes away from the Central Business District and the trendiest riverside nightspots and dining options. Clarke Quay, Fort Canning and Chinatown train stations offer quick access to Singapore’s most popular tourist attractions, including Universal Studios, Sentosa Island, Gardens by the Bay and the world's famous shopping district of Orchard Road. We have 442 well-designed rooms with floor-to-ceiling windows, each with free high speed Wi-Fi throughout the hotel and comes with complimentary Express Start Breakfast with Grab and Go option to ensure you have a Great Start.

Our award-winning green-designed hotel offers bright and airy landscaped social spaces, 24-hour access rooftop fitness room, 40m swimming pool and 2 jacuzzis overlooking Clarke Quay and Robertson Quay.

We have a friendly and attentive team who will ensure you can make the most of your stay, both playful and productive.

Holiday Inn Express Singapore Clarke Quay is one of the world's fastest growing chain at over 6,000 hotels worldwide under IHG brand, with IHG Rewards.