SHOP SALES EXECUTIVE

Job Description & Requirements

Duties and Responsibilities

• Understand customer needs and offer solutions and support

• Organize and coordinate sales representatives schedules

• Research potential leads from business directories, web searches, or digital resources

• Recruit, hire, and train new sales representatives

• Receive and report on all sales leads

• Supervise sales representatives and assistants

• Answer potential customer questions and follow-up call questions

• Work with sales team when closing sales

• Track weekly, monthly, and quarterly performance and sales metrics

• Meet all sales quotas and goals

• Assist sales representatives and team to meet and exceed goals

• Able to work for long working hours

• Able to work in non aircon environment

Able to work night shift

Able to carry heavy loads of 50kg

Shop Sales Supervisor Requirements and Qualifications

• Two (2) years’ previous experience in customer support, client services, sales, or a related field

• Demonstrated and proven sales results

• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software

• Focused on customer service

• Excellent verbal and written communication skills

• Persuasive and goal-oriented

• In-depth understanding of company services and its position in the market

• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

• Ability to multitask, prioritize, and manage time efficiently

• High School and above education